Very poor communication and service

My Ford Ecosport, which is still under warranty, had to go in for its SECOND engine replacement recently. Having had very average service from Barloworld Ford Pietermaritzburg when the first engine was replaced, I met with the service manager on the day my vehicle was towed there to ask that I be regularly communicated with in terms of the progress of the engine replacement. This obviously fell on deaf ears as neither the service manager or the service advisor contacted me once in 9 weeks - yes, that is how long it took! I had to constantly try and get hold of them - e-mails were not answered and phone calls not returned. It was extremely frustrating. After 2 weeks I was offered a courtesy car but only if I insured the courtesy vehicle! Not one insurance company I contacted was prepared to give me insurance on a vehicle for one month. I will be selling my vehicle and will not be purchasing another Ford ever.