*******. ***** money then don't release car

Unbelievably shocking service received from VW in Bellville. Sent a business vehicle in for a service on a Friday morning and paid them via EFT that same morning. Payment was made Standard bank to Standard Bank. They claim not to have received payment despite having received a letter from my business banker confirming that the payment has gone through & is reflecting. Was forced to come in and make a second payment so they would release the vehicle. Ordinarily I would have left the vehicle there and refused to pay a 2nd time but since this is a company vehicle, the loss of income would've been too great. I am now struggling to get a refund for the double payment that they forced me to make. They have a "company policy" not to release vehicles paid for at their discretion but it seems that this policy doesn't extend to refunding clients who they ****** for double payments. Rather, its a bunch of foot-dragging and an exercise in making up as many ridiculous excuses as they can think of. This "live banking system" they were using to tell me my payment wasn't reflecting cannot seem to make a refund within a reasonable time. This is despite confirmation from Standard Bank to the contrary. This means they either want to use my car or my money, interest free for 4 days. Talk about ********. Will be a cold day in hell if you ever see any of my business again. Advice to anyone considering this dealer: Don't do it, they're a bunch of ************ *******. Drive a little further if you have to, save yourself the headache.