CM
Celiwe M

1 reviews | Active since Jul 2016

06 Jul 2016, 15:58

The worst customer service, Ill advice and negligence

<p>I took my car in for 60000km and it was under maintainable plan. Recently the car started showing the engine light.</p> <p> </p> <p>I phoned barloworld jhb and they told me that the technician who does test is on leave for two weeks. I asked what should I do in the meantime.</p> <p> </p> <p>They then said to bring the car in, nothing was done to the car. My husband was told that the light was cleared and that it would come on again </p> <p> </p> <p>I phoned and spoke to Charmaine who **** and said that they adjusted a clutch that was high. When I questioned her she apologised and said the only thing done was to clear the light.</p> <p> </p> <p>I then went to dealership where I asked to speak to the manager who was clueless about my vehicle. I narrated the whole story to him and he started calling me cheeky and pointing at me.</p> <p> </p> <p>He then said he would have the car checked, I escalated the matter to the DP who is also giving me stories.</p> <p> </p> <p>I am very aggrieved because this matter was not handled properly. These guys were negligent and deliberate for something that would have been sorted on service. </p> <p> </p> <p>They are just money pushers and *****.</p> <p> </p> <p>I will never buy a car from GM Motors. I maybe one customer to them but their poor service and negligence will spread.</p>

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