SH
Siphokazi H

1 reviews | Active since Jan 2020

21 Jan 2020, 17:23

Terrible service I can never understand - Firstly I took my car in for a check, it had a light in the engine, they say they fixed it -but warranty does not cover so I paid R1029 for that. When I went back to collect the car, my usb was removed from the us

Terrible service I can never understand -Im still trying to come to terms with ...Im really annoyed! Firstly I took my car in for a check, it had a light in the engine, they say they fixed it -but warranty does not cover so I paid R1029 for that. When I went back to collect the car, my usb was removed from the usb port and gone... no one knows what happened to it... the audacity to remove from the port disgusts me - if that is not enough, I was promised that i will be contacted and advised but i ended up calling them for the whole day and being put through from one person to the next- I collected the car on Thursday and only drove it for 2 days and boom the light is back, I call and inform them, sent the car in again at 9 in the morning, up until 4:30- I decide to call and find out since no one has bothered to let me know not even by sms what is going on - I am truly disgusted and appalled with this kind of service that is careless and nonchalant from Ford, I will never again take my car to that place ever!!!

0
Replies (2)
SH
Siphokazi H's update21 Jan 2020, 17:37
Reviewer Update
This was the N1 City Cape Town Ford Barlow World Branch ..
NMI
NMI's reply22 Jan 2020, 08:40
Official
Good day. 

We have received your complaint and it has been forwarded to the relevant management. 

Regards. 
Barloworld Motor Retail.