Terrible service and bad attitude from manager Ton

My car was taken to Barloworld Ford Pinetown (as it is a Ford vehicle) on Wednesday the 23rd of December. I was not given a diagnostic on it. I called on the 24th to find out what the diagnostic and turnaround time would be. I was told to speak to the manager Tony the manager of mechanics to get an accurate turnarouns time who told me that he doesn't deal with the mechanical aspects of vehicles as he is the manager and meanwhile he is the manager of the mechanical side of things. The mechanical people report to him therefore he should be ableto tell me what is going on with my vehicle and expected turn around time.<br> <br> To date I have not received any diagnostic review on the vehicle nor the expected turn around time on the vehicle. I am extremely disappointed at the service at this dealership and the manager.