Terrible service

<p>I drive all the way to East gate from Bonaero Park for the routine service of my car. I have been a customer of Ford Bruma for the past 9 years. I have been receiving the best service ever from the service advisors until recently . I booked in a faulty car on the 16-03-2017 . I specifically mentioned the clicking noise when i do a full turn on my car and the engine light that comes on to Mahadi. I got a quote of around R24000 ,which was suppossed to be claimed under warranty. The service advisor did not give me first piority even though i was the first one to arrive. I called in later only to find out nothing was done to the car . I only received the feedback late after repeatedly calling her.I have to keep on nagging Mahadi Masopha to call the insurance daily to authorise the claim, as if she does not know her job. She could no provide update . On the 06/04/2017 went to take my car after the claim was approved, only to find that the engine light was not fixed but only the clicking sound. She does not want to take responsibility for not informing me regarding the component that was not fixed. Utterly disgusted by the type of service I have received. Not worth my stay at Ford Bruma. Minus one customer</p>