Shocking service at Ford Barloworld Pinetown

Ford Barloworld Pinetown has had my vehicle since 14 April for breakdown repairs, I have been chasing them for updates and yesterday morning they told me it was in the queue to go into the workshop. Today, 20th April they call to ask me "what's wrong with the vehicle"? So clearly they haven't even looked at my vehicle over all these days they have had it. This is HIGHLY disappointing from Ford as post purchase service is critical with high value assets such as these. Makes one want to get rid of this Ford and get a Nissan or Toyota they never treated me like this.