Shocking Customer Service

Booked a service at Barloworld ford Bruma, on booking I asked for a drop off at work literally 15 min from Ford.<br> I checked in at 8am and was told to wait in the reception and have a coffee which I did.<br> After waiting for 35 min for my lift I went to the service manager and asked where is his driver he said he's just dropping someone off in Isando and would be 15 min.<br> I waited a further 1 hour after repeatedly asking the manager and getting the same response he's on his way at 9h45 out of desperation I asked for my car keys and I left.<br> No one tried to talk me into staying and the most shocking of all no one to date (and this was last week Monday) has contacted me to reschedule my service and apologise!!