SA
Sharlene A

1 reviews | Active since Mar 2021

19 Mar 2021, 13:05

Shocked by Toyota Barloworld Kuilsriver's bad customer service and their lack of response to a review of our unsafe new Toyota Starlet especially when the wind blows.

I wrote a review about the bad service of Toyota Barloworld Kuilsriver on 08 March 2021. Received a response from Toyota Barloworld on 11 March 2021 that they received my review and that it was referred to the relevant Management. Up until today I have not received any response from the relevant Management. No phone call, nothing. My husband and I have only one car which was bought in December 2020 and we have to drive in this unsafe, unreliable new car especially when the wind is blowing. Toyota Barloworld has no regard for our lives, safety for us and our passengers whilst driving in this unsafe car. Shocking that we did not even get a single call to even try and attempt to change our horrible experience with them into a positive, happy one for all concerned.

0
Replies (2)
NMI
NMI's reply25 Mar 2021, 15:25
Official
 
Good day,
 
We have received your review and it has been forwarded to the relevant management.
 
Regards.
Barloworld Motor Retail 

SA
Sharlene A's update29 Mar 2021, 06:50
Reviewer Update
Good day. This was the second time I am writing about the bad service of Toyota Barloworld Kuilsriver and the unsafe unreliable new Toyota Starlet we bought in December 2020 and once again I am getting the same automatic reply. "We have received your review and it has been forwarded to the relevant Management." The first review I wrote was on 8 March 2021. Today is the 29 of March 2021. How long does it take for the relevant Management to reply? In the meantime every time my husband and I and our passengers drive in the new Starlet our lives are at risk.