service prejudice & lack competency

Vehicle taken to them under emergency condition with engine management system failure.Diagnostics done and fault rebooted on their computer system to erase error due to altitude that may have caused this.A day later the vehicle went into limp mode and the service agent was called up and advised same.Was asked to take the car in to assess.Having prearranged this , I waited an hour at the service reception.The coloured lady at reception advised that Sergie was out.So I had to seated with no feedback.Half hour later , I had to ask this lady again and was told he was in the workshops and would see me in a bit.As soon as he was available ie.an hour later , I was told by him that he would see me in a minute.What happened was shocking as he then attended to a clients vehicle who came after me.Now what and re-approached the coloured lady who then agreed that I should have been attended to first and called up Sergie.I was told to wait and that he would help me shortly.After this ordeal, I decided that my car was more important and that all this oppression would never end and left with no service . So beware of Merc Umhlanga when buying your next car.Their service is *********** and ****!