NC
Nkosinathi C

1 reviews | Active since Apr 2018

26 Dec 2019, 16:31

Service Division Barloworld Ford PMB

Bad experience. I bought a ford DC base model from this dealership with 12900 km on the clock. Only to have this vehicle with a damaged clutch at 49000km which is a bit strange having driven my previous vehicle for 7 years without clutch issues. I fixed it for R12000 with them since this is regarded as wear and tear and not covered under warranty, they said. On completion of this 1 day after the agreed date for return of my vehicle on drive off I noticed that my dash ABS was on. I stopped and went back to the service advisor who said he forgot to tell me but they noticed this, and I have to book the vehicle again so that it will be diagnosed. I refused and after some minutes of quarrel the guy from the workshop came and diagnosed the vehicle as having a wiring problem involving left rear abs and was advise to book the vehicle for repairs, which was only a week later. On the day I took leave from work to take my vehicle to Barloworld ford. I was told the same story that i was told previously and that it will cost R1500 to repair the damage wire. I knew which one. They were not going to replace it they were simply going to put wire together for 1500. This is a simple *******. To my surprise again I was told that I must pay 960 for diagnosis of the vehicle which was not supposed to be done for the second time. ‘‘Tis leaves a lot to be desired about how the dealership charge customers for their parts and workmanship. I connected the wire myself. Abs light went off, and I kept my 1500

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Replies (1)
NMI
NMI's reply06 Jan 2020, 08:31
Official
 
Good day,
 
We have received your review and it will be forwarded to the relevant management for attention. 
 
 
Regards.
Barloworld Motor Retail