Refund Run Around

I would like to express my utter discuss at the service received at NMIDSM Commercial in Inandi Drive. I was in the process of purchasing a truck which I inspected and found faulty, the salesperson undertook to have them sorted intime of my second inspection and requested that I transfer a deposit to allow the company to correct the fault, which I did, with the understanding that every cent will be refunded if I am not happy.

On the day of the 2nd and final tests, we discovered that the faults were still there and got the salesperson to witness the tests. I then sent an email as perviously communicated with the salesperson advising the I will not be proceeding with the sales and request for a refund to be deposited into my account by 30/10/2017. Now today 7/11/2017 after making a follow seeing the money has not reflected into my account, I am told, by the sales person that the delay was due to it being month end. This statement basically means that my refund is less of a priorty to them as its month end.

One would expect that an organisation this big would have a clear refund policy which is communicated effectively to all salesperson, so that they advise the potential Clients accordingly.

Because of the above run around with my refund, I have lost a potential contract as I am unable to present my vihecle in time.

I would also appeal to the Company to put measures inplace so that Clients are not presented which vehicle which are not mechanically sound - this must be part of your own quality checks. As the sale above would off been a rip-off if I did not bring in experience drivers to test the truck twice.

The is an unsuspecting Client out there who is going to get caught out by being sold a mechanically defective truck and have to pay for repairs in access of R20K a month later.