Received no service

Since 27/06/2014 I'm still waiting for the key of my tow-bar. I have send six follow up e-mail since the 27/06/2014, every time they/ Pieter Lombard have an excuse on why the don't have my key. The last excuse was that they do have the key but don't know where it is. Pieter confirm that the will look for is an send it to me but i can't think that is takes two months to look for it. My last e-mail was on the 07/01/2015 but till date haven't receive any feedback.<br> The car was sold to me on the promise that the key will be provided to me. I even send an e-mail to the principle of the dealer and she did not even respond -Zuki Mzozoyana.