Poor service Barloworld Toyota Tygervalley

When I bought my car in 2013 at Barloworld Tygervalley , Aadilah Gallie's level of service was already poor. Looking back I should have cancelled the transaction right there and then, but I gave her and the dealership the benefit of the doubt. I sent Aadilah an email enquiry, two weeks ago regarding scratch and dent cover ( which I pay every month) and she has not even rep****- despite receiving the email- which I sent to both her email addresses. I have called the dealer, they place you on hold, divert your calls from one end to the other and after three attempts and three airtime recharges and no joy, I gave up. Toyota might be a dependable make, if you decide to buy one- please take care to choose a dependable seller too...