Poor Client service

Purchased a vehicle as a cash deal from barloworld pietermaritzburg on 21st January 2021. Upon taking delivery of the car, i noticed damages to the inside of the back door. I made the sales consultant aware of the issue. They said they would get back to me but nothing was done. On the 4th day after receipt of vehicle i sent a formal mail to the dealership to refund me and take the car back if they where not going to do any repairs or replace the door pad. I was there after contacted and requested that i should bring the car in for repairs. i was later contacted that day and informed the parts are not available. I was heading back to Johannesburg and the dealership indicated they would get the part fitted by a dealership in Johannesburg on the 3rd of Feb. I was contacted on the 2nd of Feb to be told parts would arrive and be fitted on the 3rd and i should make arrangements to be at the dealership in my area. On the 3rd i was then told the parts were not available. On the 4th i sent numbers messages to the sales team and was in formed there is nothing they can do and may only be able to fit the new door pads around the 18th of February. I now seems that the sales person does not want to do anything further to speed up the fitment date . i have indicated i may be in a different town on business in the next week and they have just ignored it and i am not getting any further replies from them. Sales person :

Miranda Shusha | Used Vehicles Sales Consultant | Barloworld Pietermaritzburg Tel: +***2 | Cell: *** ***.