JT
Jacques T

1 reviews | Active since Jun 2017

26 Jun 2017, 14:36

Pathetic Service from the secondhand car dealership at Barloworld Toyota Kuilsriver

<p>Where to even begin. This has got to be the worst service I have ever received from a car dealership.</p> <p>After waiting more than 2 weeks for a second hand Toyota Corolla that I purchased, I received a car that had numerous faults. I received an Automark vehicle inspection sheet to certify that the wiper blades, bonnet catch and interior fan were working correctly. Yest this was not the case. The Llumar safety film for which I paid R3980 was scratched and poorly fitted. The car had numerous scratches - which the sales person promised would fixed before I received the vehicle.</p> <p> </p> <p>So back the car went for another 2 weeks. And still all the scratches were not removed as previously promised. The "loan" vehicle that the sales person brought me had NO petrol in the tank, nor was any attempt made to compensate me for fuel expenses. All round poor customer service and apparent apathy from the management team means this is one business who will never get any business from me in future.</p> <p> </p> <p>They boast about communication, respect and customer service. I experienced NONE of that in my dealings with them. I was left very disappointed and angry, and would not recommend this dealership to anyone.</p>

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Replies (1)
NMI
NMI's reply26 Jun 2017, 14:55
Official

Good day,

We've received your review and it has been forwarded to the relevant management.

Regards.

Barloworld Motor Retail