Pathetic Service

HELP ME PLEASE FORD SOUTH AFRICA WITH SAMKELO NTLOKWANA DEALER PRINCIPLE AT BARLOWORLD FORD BRUMA READ MY STORY AND PLEASE HELP ME AFTER POSTING MY SITUATION ON FACEBOOK, SAMKELE OFFERED TO GIVE ME A NEW VEHICLE FOR THE VEHICLE WITH THE REPLACED GEARBOX. HE NOW TELLS ME THAT I DON’T DESERVE A NEW VEHICLE BECAUSE I POSTED MY PROBLEM ON FACEBOOK – I HAVE ALL IN WRITING BUT NOW HE SEND ME AN EMAIL TO SAY THAT IF I WANT A NEW VEHICLE MY INSTALLMENT WILL INCREASE. THIS GUY IS A BLATENT **** AND I HAVE THE PURSHASE OFFER WITH ME TELLING ME HE WILL REPLACE THE VEHICLE INCLUDING A QUOTE. HE IS CAUSING A LOT OF EMOTIONAL DEPRESSION AND I AM GETTING TO HATE THE FORD BRAND AS HE IS BRINGING FORD DOWN TO IT’S KNEES. SOMEONE FROM FORD PLEASE HELP WITH THIS UNACCEPTABLE SERVICE FROM THIS GUY. PATHETIC SERVICE - FORD BRUMA Bought 3 vehicles, latest was a Wildtrack 2ltr Bi-Turbo, which is 3 months old @ 11500km where gearbox packed up. Looks like its a 2nd hand gear box on a brand new vehicle. I Stood for an hour with my 5 kids and wife waiting for a tow truck & Dealer Principle at Barloworld Ford Bruma - Samkelo Ntlokwana tells me theres nothing wrong with standing on the highway. Anyway my vehicle was flatbeded to Harrismith on the 8th November. I refuse to take back that vehicle as I don't have peace of mind driving it. Samekelo has been lying blatantly saying Ford South Africa is responsible and they are bul****ing him around. THIS IS UNACCEPTABLE SERVICE and advise nobody to buy a FORD as I never will - IF THIS IS HOW DPs AND FORD SOUTH AFRICA TREATS THEIR CUSTOMERS. Samekelo now tells me a month later that I should drive to Harrismith to go fetch my vehicle. SO DISAPPOINTED with a so called REPUTABLE brand. Please people - do your homework before buying a FORD - NEVER AGAIN . Call me ***