AC
Annoyed C

1 reviews | Active since Mar 2019

15 Mar 2019, 15:32

Pathetic Service

Took my car to Barloworld Toyota Centurion for a service and had the worst service. Firstly they did not keep stock of brakes for a Toyota Corrolla (only the most widely sold car on the planet). As a result my car needed to stay an extra day despite me clearly indicating I had an important non negotiable work arrangment the next day and the absolute latest I could pick up the car was by 10:00 to which I was told this would not be a problem. I even specified that if they could not finsih the job before then that they should rather not carry out the work.... I arrived at the agreed upon time only to see the car in the workshop on the lift with only half the work carried out. After waiting for the work on the car to be finished it was not possible for them to invioce me as their system was down... I was expected to wait some more while someone from IT was going to try help get the system back up. So their lack of competence also extended to wanting to receive my payment eventually I insisted on the invoice being manually written out so that I could pay them for their poor service and get to my work arrangment half a day late. To top it all off when I eventually got into my car it had not been cleaned properly either. Completely unacceptable and unprofessional and I will definitely not be returning.

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Replies (1)
NMI
NMI's reply19 Mar 2019, 07:00
Official
 Thank you for bringing this to our attention. 
This has been forwarded to the relevant management. 
Regards