Pathetic customer service at Barloworld Kuilsriver

I took my Toyota Hilux for its 30000km service last Thursday 15 August at Barloworld Kuilsriver,my service advisor was Eulene Lodewyk. I explained to her that my suspension made a funny squeaking sound when I pull into parking bays or driveways. Later when I collected my vehicle, she assured me that there was a lot of work done to the bakkie's suspension.

When I got home, I found that the sound was still there and that my cars handbrake was not even adjusted when they did my service. I checked underneath my vehicle and found that there was no trace of anyone working on my suspension, as Eulene Lodewyk assured me upon collection.

I immediately called her and explained my disgust in their service and lies and she promised to call me back in 5 minutes. Eulene Lodewyk never called me back. Friday morning I had to call her and complain only then she called me to tell me she had a hectic day and forgot to call me back, this is not my problem. I then asked to speak to a manager and she assured me once more that she will get someone to call me. And yet again, no one called. On Monday morning I called Eulene Lodewyk AGAIN and asked why no one called me. She apologised and continued to lie, assuring me someone will call immediately. It is Wednesday, and I still have not heard back from anyone, not even a courtesy call explaining why this has not yet been sorted out. Your lack of customer and after sale service is pathetic and underwhelming to say the least. The fact that Eulene is blatantly ignoring me and lying each time I call is annoyance at its best.

Is this how you treat customers??It’s a whole 6 days later and nothing has come of this, please can you tell me if this is normal when customers complain? Ignoring them, hoping the problem would go away... Your service sucks and won’t recommend you to anyone. I am both disappointed and disgusted in your service.