Not taking complaints seriously

After almost a week of submitting my first complaint, no one has gotten back to me, apart from them asking me to come back yet again (for fixing parts I already knew needs yet another replacement). I am certain they received my complaint, as the sales manager from N1 City Barloworld Ford contacted me to verify details on my complaint.

Most horrible service ever. I can't believe they don't take this seriously. On to Wesbank for full refund of vehicle and deposit!!! Done, just done with Ford.