Not big enough to be looked after!!!

A year and month ago my piston shot through the block or something of that sort. My car stood at ford n1 for 10weeks with the 1st 8weeks having NO contact with the service manager or the branch manager. No car was provided for me..had to uber to work on my own cost. A year later the VERY same problem is happening to my car...the sound out of my motor is unbearable...this guy VERBALLY sold me a maintaince plan but found out it's just a service one..have called ford to get a hold of him and his never in...yet to get back to me. If I was a guy that had spent millions upon millions I'm pretty sure this would have been sorted but since it's a simple ST and I'm small fry the attitude towards me, the service towards my care and the extra mile would have been done.

The experince I'm having with them is the worst ever in the service field..if you don't want to be there, resign, that simple!!!