No parts back-up for a 1 year old MAZDA BT50

My 1 year old BT50 was in an accident. Parts were ordered from the panel beaters 16 February, thru BARLOW World MAZDA Pietermaritzburg. Repeated delivery dates were supp**** by BARLOW WORLD to the panel beaters. After proof e-mails from the panel beaters of these failed delivery dates, I contacted the MAZDA Dealer Principle today. He advised that the panel beaters must contact the MAZDA call-centre directly to try follow up?

See MAZDA Pmb e-mail details below:

From: Prashik Maharaj ********** Sent: 23/03/18 13:10 To: ********** ********** Subject: [Public] RE: Mr Beuke Mazda BT 50 BEUKE ZN ********** 79

Hi Guys Please can you contact Mazda customer care on ********** 700 The Part number is UCY471200 WE PLACED TWO ORDERS FOR THIS Order number from Mazda Pietermaritzburg is : 13378 and 11578 I haven’t had enjoy with an eta on this part Thanks and kind regards

My question....Is MAZDA in trouble if they cannot supply a current range vehicle parts? Is no MAZDA ever suppose to be in an accident because body parts cannot be supp****? Why must I, the end-user or the panel beater become involved, when the MAZDA dealer cannot get answers or the required parts from MAZDA parts department in JHB?

I believe I should have stayed with my VW products where customer service still exists.

Is this another CHEV, Citroen or Diatsu issue in the making?

Please help. Kindest Regards Ron Beuke