New parts not replaced with service

<p>I am addressing this email to anyone at Barloworld Toyota Kuils River, who has the honor, pride and ethical values in themselves.</p> <p>On Monday, 27th March 2017, my Toyota Yaris 1.3, job card number 37010 (unclearly written in the service book) at 55 882 km, went in for a supposed 60 000 km service.</p> <p>It was brought to my attention yesterday, 3rd April 2017 that in fact the following items were not replaced, according to your standards:</p> <p>The air filter was not replaced<br />The clutch fluid is half in the container (a week later? and you charged me for two (2)…really now..?<br />There is way too much engine oil in the container<br />The person/people who worked on my car, including the foreman on duty that day, whose job it was to check that any and all work done on my car, was according to your standards, should be ashamed of themselves and trust me when I say, I am far from finished exposing Barloworld Toyota Kuils River.</p> <p>Now my questions are:</p> <p>Who would take responsibility and accountability should something go wrong with my car, because your staff are dishonest and thieving individuals, who did not do their job properly?<br />What is/are the names of the person/people who worked on my car, including the foreman’s name? I will make it my responsibility to bring those people to book. Mark my words.<br />Whose responsibility was it to check that my car was serviced properly and according to your standards?<br />Where are my old parts? (Oh, there aren’t any, because nothing was replaced, but ****** by your staff instead). Read the rest of this email, before you even dare tell me, I am making allegations or that you do not like the tone of my email. You will certainly not like my tone once I get to your offices.<br />Who stole the parts which I paid for and which I trusted would be replaced and which was supposed to be replaced, because I bet that stock is missing, since it is not in my car?<br />How many other clients are being “done in” by your dishonest, thieving staff which you are not even aware of?</p> <p><br />Now this situation, lack of integrity, dishonesty, theft and *******ion is something I will not stand by and watch people get away with and it completely blows my mind. I did not get a free service, I paid for it! This is completely unacceptable and I will not rest until this situation is resolved to my satisfaction. The blatant disregard and dishonesty is intolerable and you can rest assured that I will not stand by and let Barloworld Toyota Kuils River get away with this.</p> <p>Since three (3) items were not satisfactorily seen to, according to your standards, what guarantee do I have, that the rest of the items on my invoice was indeed replaced? You claim such high quality, guaranteed service, but what you are actually doing is deceiving me as a client. Your “Book of Life” means absolutely nothing, with regard to my last service, as your staff is dishonest and did not perform their job according to your obligations.</p> <p>The management of Barloworld Toyota Kuils River, seriously do not have any “checks and balances” in place and you certainly do not have a reliable control system in place. This is as clear as day light. Your staff are *****ing parts and probably, privately servicing other people’s cars at their homes. Let us be frank, we all know that such activities take place, whether we want to admit it or not. The type of staff you have are dishonest, thieving and clearly have no respect for the vision and mission of your company and also, no self-respect, never mind for me as a client, who ultimately trusted that my car would be serviced properly and with all new parts.</p> <p>Clearly, you as management, have your work cut out for you. I am sure if management of Barloworld Toyota Kuils River actually have the decency and integrity to take the time and investigate this, you will be opening a can of worms and I can bet my bottom dollar, that I am not the only client your staff is *****ing from. Clean up your house! I will not allow your staff to ***** from me. It is completely ********* and should not be allowed in any workplace!</p> <p>I spoke with Gerber du Preez (I have a history of dealing with him and I always prefer dealing with him. He has always given me excellent customer service) yesterday, at about 5:17pm and I explained this to him. I told him, that I will not be inconvenienced in any way, shape or form, due to the serious negligence from Barloworld Toyota Kuils River. I also told him that I want this matter to be resolved as a matter of urgency.</p> <p>Since I am dealing with ***********, sticky-fingered, dishonest, deceptive and ******* individuals or Barloworld Toyota Kuils River as a company (since your staff represent your company), I cannot trust anyone who works there. Because no matter how you look at this situation, this is what it is and let us call it, for what it is! Barloworld Toyota Kuils River is clearly not to be trusted. Unfortunately one rotten apple, or a few rotten apples, makes the whole team rotten. Your staff is tarnishing your company name!</p> <p>Due to all of the above, I demand that my entire service be redone and I personally want to physically stand and watch, in the presence of Gerber or anyone else who has any shred of integrity, to see that every single item be replaced. On top of that, I want every single “old” item as well. Let me reiterate this: Barloworld Toyota Kuils River cannot be trusted, therefore I will hold Barloworld Toyota Kuils River responsible to resolve this matter, to my satisfaction, and due to this, I once again, do not trust that Barloworld Toyota Kuils River will replace all necessary parts stipulated on my invoice, which actually has been paid for, without me physically present. Please trust, that I am more than serious about this matter and how it will be rectified. If your staff want to behave like immature individuals, who ***** from other upright citizens, then I will be more than happy to treat them like children and physically stand and supervise their work myself – on my car! Once again, I cannot begin to tell you how serious I am about this situation and that I will have no mercy or tolerance for anyone who *****s from me. Barloworld Toyota Kuils River will also compensate me for every single kilometer of fuel consumed, to get my car to your workshop and safely back to me. In fact, I do not even trust any of your staff driving my car. So you do the calculation on what it will cost Barloworld Toyota Kuils River to put fuel in car my, to rectify the seriousness of your lack of pride in your work.</p> <p>I want this situation treated with your utmost urgency and rectified as a matter of urgency as well. Barloworld Toyota Kuils River wasted my time by me bringing my car in to be serviced, only to be deceived in the end. Please do not call me or reply to this email, stating that you are only prepared to resolve/fix/replace the dishonesty which I have brought to your attention. I will not accept or tolerate that that kind of response, or subject myself to such putrid customer service from your staff/ Barloworld Toyota Kuils River. I demand that this situation be resolved holistically and in complete totality! Barloworld Toyota Kuils River is to blame here, not me.</p> <p>So let me reiterate this once again, as to how you going to resolve this matter:</p> <p>I want to physically be present, with Gerber or someone else, to see that every single item on my invoice actually be replaced.<br />I want all the “old” parts. <br />You will also compensate me for every single kilometer of fuel consumed, to get my car to your workshop and safely back to me.<br />I will not allow this situation to be “rectified” without my physical presence, as I have said numerous times already, I do not trust Barloworld Toyota Kuils River.<br />It is to your own detriment and due to the serious negligence on behalf of Barloworld Toyota Kuils River that you will have to cover the above costs!</p> <p>Please note and be very assured, that I have no problem laying a case against Barloworld Toyota Kuils River or the people who were responsible for servicing my car – there is a job card number and therefore, the name(s) of whoever worked on my car, should be on that job card. I will undoubtedly lay a case without thinking twice and I will not allow Barloworld Toyota Kuils River to ***** R2530.59 from me.</p> <p>I want you to understand, how incredibly infuriated I am regarding the absolute and pure audacity and dishonesty from Barloworld Toyota Kuils River. This situation makes me think, whether my 45 000km service was performed honestly. I also want you to understand the seriousness of this situation and that I have already laid a complaint with HelloPeter to expose what Barloworld Toyota Kuils River has done and I have already laid an official complaint with your Ombudsman. I also want you to understand that this situation will be resolved at Barloworld Toyota Kuils River’s expense and that in no way, shape or form, will I allow Barloworld Toyota Kuils River to inconvenience me in any way, shape or form.</p> <p>You have tarnished the integrity of Barloworld Toyota Kuils River and I will expose this situation, in the hope of educating every single client who comes through your door.</p> <p>I suggest you attend to my situation with the same seriousness, as this email.</p> <p> </p> <p> </p>