Motor plan not transferred

I bought a BMW 320i at Barloworld Ford & Mazda Bruma in June 2014. I was told that the car was at BMW for more than 2 days to do the transfer of the motor plan from the previous owner to my name and that this was completed and paid for. However now when trying to book a service from my car at BMW I was told the transfer had never been done.<br> <br> This is not the only problem we had with this purchase. The car was also never taken for a road worthy test and we had to take it ourselves, but was also promised that this had been done.<br> <br> Overall this was a really bad experience and ever now months later we are receiving very bad service from this dealership.