MOTIFYING SERVICE!!!!

<p>I have had the most shocking experience at Barloworld Alberton.</p> <p>I first went for a quote to have all my locks changed in the car, including the ignition and boot- as my keys were ****** in a mugging. They gave me quote of R7000 (just over). The next week Friday (13/05/16) I called to book the vehicle in, they gave me a date on the following Tuesday.</p> <p>I had to book a days leave at my new job, as they needed the vehicle in for the day and it had to be there before 8am. I took it in. Around 14:00 that afternoon they called me to tell me to fetch the vehicle as they did not have the part in stock. I was angry and asked why they hadn’t figured that out BEFORE I took the car in. To which they rep**** “Oh but did you ask them to order the part when you made the booking?” Like that was my job!!</p> <p>They came to fetch the vehicle a week later (23/05/16) after I called and called asking when they would have the part- Of course they didn’t try calling me. As I told them I could not take more time off work, they needed to fetch and drop the vehicle off at my house and I would catch a ride to work that day. At 16:30, after relentlessly calling Ford to find out if my car was done and when it would be dropped off, they told me I had to collect it if I didn’t have the R7000 cash as they couldn’t send a card machine or accept an EFT, and unfortunately for me, they could not release the car until paid. AGAIN, they could have informed me of that WHEN BOOKING THE VEHICLE!!!</p> <p>I had to rush there from Lenasia where I work to pay and collect the car as I needed it today for work- They said they would only wait till 6 for me to arrive. First when I arrived, the staff had absolutely no clue how to use the card machine and tried for about 25 min without success. When I checked the car, to my absolute annoyance, IT WASN’T DONE CORRECTLY!!! The door handle was loose and stiff!!! Obviously no one does quality checks to insure things are done properly!! So I told them I am not paying until the job is done properly. They said I can’t take my car then and will have to take a loan-car to use for work today (However the car is not insured in the case of an accident and I would have to pay R20 000 if anything happened to it). Again I refused this option. They said that someone could collect my car from Lenasia (Also not insured if their drivers crash the car). I said no to that too.</p> <p> </p> <p>They messed me around twice and also stole my blanket out of my vehicle! I am shocked at this lack of service, quality and unhelpfulness towards their customers. Even the manager is rude!</p> <p>Will NEVER go back to that branch!</p> <p> </p>