Make a booking with Grant, the Service Manager, only he doesn't actually submit the booking for my vehicles service

On Friday 08 December 2017, I phoned Barloworld Toyota Tygervalley at 16:43. The very friendly operator who answered the phone call explained that the Service Department closes at 16:15, but she will put me through to the Service Manager, Grant, who will be able to assist me.

So on comes Grant. I requested a booking for my vehicle's service either Monday or Tuesday, 11/12 December, but he informed me that his first opening will be on Thursday, 14/12/2017. I requested him to please make the booking. I supp**** him with my vehicle registration, he said that the booking was made. I asked what time I must have the vehicle there, and he informed me between 07:00 and 09:00. I then asked if it will be possible for them to please drop my father, who will bring in my vehicle as I need to be early at work, at my home, but was informed that they only do a 25km drop off, but he will be willing for them to drop him at TygerValley Shopping Centre and then also put a high priority on the service. I said that would be perfect, and he said the booking is done.

Turns out it wasn't. This morning, my father arrives at Barloworld Toyota Tyger Valley, and there is no booking for my vehicle. So a 45.2km round trip (Turns out that we are actually in the 25km drop off zone Grant), was all for nothing, but very accommodating of them to have my vehicle now booked in for tomorrow.