Lack of feedback is disappointing

I recently purchased a Toyota Aygo and subsequently chose Barloworld in Bellville to be my branch of choice.<br> <br> Firstly, when I booked my car in to have a specific part replaced, after waiting an hour, I was told they did not have stock - this is AFTER I specifically booked the vehicle in for this repair. They redeemed themselves and replaced the item at my residence.<br> <br> I then booked my car in for a service, and had a broken part that they had to order. This took almost a month and only after I called the branch was I aware that the part had arrived.<br> <br> Upon repair of the item, I waited in excess of 4 hours till the car was fixed, after being told to wait 10 minutes a further hour and a half followed.<br> <br> I was called by your survey company to find out about my experience, and I mentioned that the service since I have been there, has been substandard and not of great quality. I was advised to await a call from a manager Grant Cole to discuss my experience (dated 05 August) and I STILL await the call.<br> <br> My overall impression is below standard. Your competitors out there are way above yours!!!!<br> <br> I will now give Barloworld N1City a chance to see if they can redeem your name.<br>