1 reviews | Active since Feb 2019
I will never ever go back to Barloworld Toyota Centurion.
I drive Toyota Landcruiser Prado. After my car was serviced, it immediately started giving starting problems. We took it back the following day and we told we must bring it back and they must keep it overnight. It became worse in few days and we had to take it back. We told by Charl, service manager he does not now what is the problem whilst the guy receiving the car asked if the fuel filter was replaced during the service and it was the case.
What makes me mad was the service manager knows what is the problem and he pretended that it need diagnostic. I received a call from the service adviser ( Maropeng ****edi) that the fuel sensor or whatever is broken and need to be replaced and I must pay for it.
The first question I asked was, during the service, did you work around it or touch it? The service manager rep**** that you can come and see it. It is is worn out and he refused point blank that it is not his fault with the excuse that it was going to happen and it was not his fault. you can come and see it. How do I know how it looks like or it is supposed to look.
I asked him to send me an email confirming that. I am still waiting. You should have heard the arrogance in the Managers voice when we went to get the car. The service rating agency called me to ask me how was my service? I told him and he said he will escalate it.
I am still waiting for Toyota SA to contact me whilst I am driving with a sensor which is super glued.
I realized being black, you will be treated like *******.
We have received your review and it has been forwarded to the relevant management for attention.
Regards.
Barloworld Motor Retail
We have received your review and it has been forwarded to the relevant management for attention.
Regards.
Barloworld Motor Retail
