how is it gona be like this

I came to Barlow world. on Wednesday i was told they can not help and I must make a booking for my car.but I must come early so to can be helped early i came before 8 on Friday and they dropped me at tygevalley mall.I waited with my wife and called the at about 11 and I promised my car will b done after 12 i waited no call.I decided to walk with my wife on a hot Sun back to them.only to find out they say my number is wrong..hello what is happening here is now 15:10 i am still waiting. My child waiting for me outside school since 13:00. what is going on Herr,