Horrific Service and NO accountability what so eve

So in brief, hit a rock on my way to Bots, engine switches off and have the car towed to Audi Gaberone as I wanted to make sure the car is fixed properly. This is on Wednesday, told I need to buy the sump parts as they are not in stock and will be sent from Centurion. So pay the Pulu 2400 and then am told to wait till Friday. (everyone is more than aware that I have had tro stay an extra night for this) Part arrives at 10am, contact the service guys and let them know , follow up again at 11:30, promised the car will be ready after lunch. Go there at 2 and the car is still outside and no one has even looked at it.<br> <br> At 3:30 they tell me they cannot fix the all the problems but will do enough to get me on the road... 4:30 they say they are almost done and I go and pay... 5 minutes later they say apologies the engine is seized and that they cannot refund me as the authorizer is not available. Book a flight back for that evening and have had to have my car towed back for insurance. Request a partial refund from Audi as they have done nothing but C@clk things up and told NO i must just submit to my insurance..Sorry but since when does a company get to charge people for their NEGLIGENCE