Friendly staff, but terrible service overall, no communication, no courtesy car

NMI-DSM Pietermaritzburg - Friendly consultants, but overall, terrible customer service, lack of communication, and overall, no consideration shown towards customers.

Car was serviced. All OK. Took longer than expected, but parts had to be ordered. Not their fault. No courtesy car offered, despite a one day service resulting in a 5-day service. They then had to still order more parts. So I waited, and took the car in when the parts had arrived. Again, a one day service turned into a 5 day service - no calls from them, just calls from me daily to find out if it was going to be done. No offer of a courtesy car.

Picked up the car, windscreen was cracked. Pointed it out. Told it would be investigated. Now a week later, not heard anything. Terrible communication.

Friendly staff, but that doesn't cut it.