Ford Reviews - Very Bad Service

From bad to worst, I booked my Ford Eco Sport in for a service at Barloworld Ford Tygervalley, trying a different branch because the worst possible service was giving to me at N1 City branch. Everything started perfect, vehicle was booked in 8:15 ... service with a smile. 14:33 Chantal at the service department phoned to tell her that "Extended Maintenance Plan" Liquid Capital will not help her with authorisation number. I asked why she is only phoning now and obviously my vehicle was not serviced. I then phoned Liquid Capital and the dealer that sold me the vehicle to get all the information. Liquid Capital said there was no details on their systems of anyone phoning for a authorisation or claim number. When I went to fetch my vehicle ... it was booked for a service that never happened. I was without a vehicle for a day, lost precious hours sitting on the phone between Ford and Liquid Capital, all because Ford apparently don't like telephones and could not get the authorisation number in the morning. I honestly expected a better service at this branch, but it is clearly a Ford thing ... bad service all round.