AJ
Audrey J

1 reviews | Active since Jun 2015

08 Jan 2016, 14:17

Faulty New Ford Eco Sport CR77RHGP broken again

I bought my car in 2013 and it has been back to Ford 3x for gearbox REPAIRS AND REPLACEMENT! , this is a automatic vehicle.<br> The 1st time it needed a clutch replacement it stayed in the workshop for 6 weeks Action Ford Roodepoort in Aug15 , I had to seek legal advise to get my car fixed .<br> I then took my vehicle to Ford Bruma *** back again in July for shudder when driving and Nelius test drived and said everything was fixed.<br> Car back again 6/1/16 Ford Bruma and told it needs a gearbox replacement .<br> Ford Bruma are waiting for a part and promised the car back today 8/1/16 , now told maybe Monday 11/1/16?<br> I feel this is unfair as I bought a brand new vehicle and have never felt so unsure to travel anywhere because of the consistent problem , the vehicle was not repaired properly the 1st time I believe I need a substitution of goods as I never ever want to drive a Ford again.<br> I have also several recalls where I had to take my vehicle in and this just adds to my concerns.<br> When speaking to the dealer principal he told me about the warranty that will solve all problems , I did not buy a new vehicle because of warranty but to have a vehicle that I can drive.<br> Ple respond

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Replies (1)
NMI
NMI's reply12 Jan 2016, 12:22
Official
Hello AudreyJ03,

Barloworld Motor Retail has received your complaint and it has been forwarded to the relevant management.

Regards
Barloworld Motor Retail