Extremely miserable and disappointing service

<p>Dear Sir/Madame,</p> <p>I'm very disappointed with the service that I'm getting from your dealership in Easgate.</p> <p>I purchased a Ford Ecosport 1.0 Litre from Ford Eastgate in March 2016, an amount of R3500-00 was charged for the licensing and paperwork. The disc expired in 30 November 2016 I couldn't renew it and I still haven't renewed it because there is a notification saying that the vehicle my undergo a roadworthy test.</p> <p>I took the car to the dealership on Monday 16 January 2017 and dealt with Charles Mabaso, he promised me that I would get my vehicle back that evening unfortunately nothing was done on the vehicle, I phoned the dealership over 6 times with no success. on Tuesday 17 January 2017 I was told that the vehicle was ready but there was no driver to collect it from Dekra, as soon as the driver is available to vehicle will be collect and drop at my residence, same story kept flowing from Tuesday to Thursday, finally I was told on Thursday at 17h00 that my wasn't ready though I had spoken with Charles that very morning and he assured me that the vehicle is ready I should have it by that evening.</p> <p>At my greatest surprise Charles calls me at 17h00 to inform me that my vehicle is "once again ready" but the driver would only deliver it first thing the next morning (20 January 2017).</p> <p>In addition to that, I clearly mentioned to Charles that I'm working from Pretoria and it's very difficult for me to get to work without a vehicle.</p> <p>Comes Friday, I was very much convinced that my car has been dropped whilst I got a lift to work, only to find out at 15h00 from Charles that nothing has been done to your car, no disc can be printed because the vehicle has failed a roadworthy test.</p> <p>This roadworthy test was suppose to be done way back in April because I paid for the disc and all the paper work, now he's telling me that I need to pay R1500-00 prior to get the disc printed.</p> <p>I clearly told him that I do not have a budget for that because I had initially paid for the licence and the roadworthy test, ultimetely im stuck with no vehicle, not knowing how to get to work because of a poor service that I'm getting from the dealership.</p> <p>Please assist me to get my vehicle, valid disc and roadworhtly certificate at no additional costs because all the paperwork costs have been paid upon the delivery of the vehicle.</p> <p>Regards<br />Olga</p>