Excellent Service in KZN, who would've thought?

<p>I had a breakdown on my way home to Durban from Johannesburg on Wednesday, 2 November 2016. I was panicking slightly because I had very little battery life on my cellphone (which is coincidentally in its last month of contract and now drains the battery in half a day). I called the dealership in Pinetown and Dario put me onto the waranty help line. I was assisted promptly and an AA recovery vehicle arrived within the hour.</p> <p> </p> <p>My car was lifted to Barloworld Mazda in PMB. The Driver was extremely kind and allowed my to use his mobile charger to get a little life back in my phone, so I could let my family know my status. At the dealership I was met by Anton (service manager), who took about fifteen minutes to assess the situation, gave me a loan vehicle and I was on my way home. This was a case of a young manager acting beyond the call of duty and providing exceptional customer service.</p> <p> </p> <p>On Thursday Anton called and explained the situation with my car and that the car would be ready on Friday. Anton phoned again on Friday to inform me that the car was ready for collection, and I could come in on Saturday morning since my Friday afternoon was compromised. I received a message that the key could be collected from Mr Singh at Ford reception. He was at his desk, gave me the key, inspected the loan vehicle and I was on my way with a stunning cup of coffee in my hand, in a beautifully clean and repaired car. Well done!!!!</p>