1 reviews | Active since Jan 2022
Disgraceful Service from - NMI Toyota Kuilsriver
BAD CUSTOMER SERVICE NMI Toyota Kuilsriver service center - 03.10.2022 booked car for service with low idle and oil leak. My car was booked in on the 07.10.2022 - Toyota carolla 160i GLE with over 20000km's
Upon collecting the car( I have not received any feedback as to what the problem might be) my wife just left the center and the car just went dead we made contact with Toyota as they collected the car the following day 08.10.2022. The car spend a whole week at the center on the 14.10.2022 upon receiving the car with the same problems - Low idle and oil leak as I left the service center the same thing occurred- Service agent responded with "the car has high mileage with no service history" which I find is unacceptable that a Toyota service center is unable to diagnose their own market brand and fix the issues. Third time the car went in and they fixed the oil leak but low idle still occurred, I received feedback from service agent as "They thought that might be the problem" My question: How can Toyota think what the problem might be if they manufacture the vehicle. On the 25.10.2022 after three weeks I had to pay a third time with the car still not in a driving condition as the car, only took me back home again. On my 4th visit the service agent advise me that they have to replace the throttle body and forwarded details as to where to purchase a second had part. I received the car back on the 01.11.2022 I received my car to only drive 5 days for Toyota to tell me my whole motor need to be overhauled after spending over R20000.00
I have mad contact with the Service manager(Grant) who chucked me off and did not even listen to my story as they felt I'm seeking compensation. All I wanted was for my car to be fixed and did not mind paying but if the service from a so called Toyota service center is so poor never received feedback till to date.
Formal complaint was laid at the Toyota head Office received case number to no avail. I personally feel outdone and cheated by Toyota which cannot even fix their own brand and then they try to chuck the blame on the customer as if the customer worked on the car. My point is all i wanted was for my car to be fixed and didn't mind paying for the service but i paid but did not get service and this is very unsettling to think that the brand Toyota would have such poor workmanship and shocking service. I put this out to everyone please be aware of Toyota Kuillsriver , don't be fooled by there **** promises and get conned like i was please guys i urge you guys, lets name and shame the people that take our money but don't give the service they promise.
