Courtesy Vehicle

My vehicle has been at GM Centurion since Fri 22-May-2015, it was towed in the day before - thanking Kate for assisting in this regard. I understand he damage is extensive thus requires quite a bit of time. In light of this I requested that a courtesy vehicle please be offered. A week later Fri 29-May-2015 I still had not received a vehicle, I asked Norbit the Service Manager to please make a plan. I mentioned to him that the previous time I had a similar issue and needed a vehicle I waited about a week...as a vehicle industry layman that is far too long for a client to wait for a vehicle. The fact that my vehicle was purchased brand new at this same branch and has been serviced by this branch in the past 4 years should count for some level of loyalty not just to the brand but the dealership as well. Can a little bit of loyalty please be reciprocated.<br> I have asked Norbit to call me back numerous times but to this moment of writing this complaint I have heard nothing from him.