Courtesy and Customer Service NON-EXISTENT!

I wish to express my displeasure with one of the Alfa Romeo dealerships, NMI DSM Durban Central. I booked my Alfa Romeo Guilietta in with them for mechanical diagnosis and repairs on Monday, 13 July 2015 and have yet to receive a single call from them informing me what is happening with my car. <br> <br> Not wanting to wait for their pathetic service, I have phoned them almost daily in the past 2 weeks enquiring on the progress. I was perplexed to find out - when I phoned in for about the third time wanting to know their diagnosis - that a claim on the warranty had been submitted to Alfa, but I had not been told what was wrong with the car in the first place. <br> <br> Despite having to spend at least 5 minutes on average holding the line to get through to their workshop each time I call in, and being taken from pillar to post without getting help, I have soldiered on patiently, although I miss my car so much. I have even spoken to the Service Manager, Rodger, who, surprisingly, made me speak to someone else even when I insisted on speaking directly to him for feedback on my car. <br> <br> I am highly incensed by the lack of courtesy and customer service from NMI DSM Durban Central.