Barloworld Ford Tygervalley- stay far away!

Purchased a vehicle on 21 December at 4pm. I drove it home and noticed noise from wheels. I immediately took it to the nearest VW Service centre and they confirmed that the vehicle needed to be checked- earliest slot in January.

I immediately (9:30am) contacted Barloworld Ford Tygervalley about the matter. The salesman, Neels, said we would get back to me immediately with a booking confirmation to sort out the problem. After following up numberous times during that day he eventfully answered my call at 5pm again.

Vehicle was dropped off the following day. He kept the vehicle the entire day and instead of taking the vehicle to VW he, a used car salesmen, decided the best course of action was to change a tyre which they discovers to be severely damaged even after passing a Dekra roadworthy tear.

The vehicle was returned but the problem persisted. On Thursday I took the vehicle to VW to be checked out. Due to the festive season all they could do was drive with me to determine the cause of the noise. They pointed out flat spots and feathering on the tyres. Barloworld Ford was advised on this feedback and it too then an entire day to order new tyres. On Friday 2 new tyres were fitted to the rear wheel. The vehicle was returned with test driving it.

The problem still persists. On Saturday, after loosing patience, Tariq collected the vehicle when he admitted there was a problem. He again, changed a tyre without sending it to VW to be checked out.

The vehicle was returned and non the better. I am relocating to JHB in a week and in sitting with a did vehcile. Barloworld Ford doesn’t give a damn. Craig, the Delene principal refuses to answer my calls, voicemails or messages I’ve left him.

I do not recommend doing busienss with these ********* people!