Barlow World Toyota - Shocking service - Service plan *******

I bought a second hand Land Cruiser Prado from Barlow World Centurion three years ago. When I purchased the Prado I was sold an Extended warranty on the vehicle.

The Toyota warranty is fantastic and one of the most cost effective on the market so I was really happy to pay for it.

The challenge came when I got the car home and was looking through the service book I noticed that the car already had a warranty plan. I approached the sales team and they agreed that this was the case and that the warranty in the book of life was valid, they refunded me the cost of the extended warranty that I had purchased.

As with the warranty there was also an extended service plan in the book of life extending the service plan to 120,000km. As above this plan was transferred to me and I have successfully serviced my vehicle for the last three years. This week I needed to have my 120,000km service done and I was told by thee dealership that I need to pay for this service. The 120,000 service is an expensive service at over R8000.

I have gone back to Barlow World and have spoken to the sales manager and have been corresponding with him. This morning I got a WhatsApp message from him saying "after consulting with our management they advised that you sould (sic) consult the ombudsman with your query. We cannot assit (sic) from our side as we did not issue the service plan."

The fact that they were instrumental in getting the service plan extended to 110,000 and the extended warranty put in my name seem to be inconsequential to him and his management.

Bottom line - Don't deal with Barlow World Centurion.