bad sevice and the car still with them

toyota kuilsriver cape town good i would like you to assistant my uncle Mr Tobile Lawrance Maleki. he was driving his toyota Verso reg no. CA 693-405 where the airbags just blast both of them passage and driver's airbags, then on the 26 July 2016 he submitted the car at toyota in Kuis River Cape Town, during the submision manager Mr Kennet Brown refuse to take the in, saying that the car was involve in an accident although there was not Accident Report or Case from Police, then i request the crush investiger and the investigation report point out that there was no accident and also not case/AR but still toyota cape town in kuis river refuses says its not a factory fault. the report of the investigation was submitted to Toyota Kuisriver Cape Town,then my uncle called toyota head office in Guateng Johanessburg speak to Miss Rennee Thomas and Mr Caxton Mabikhwe regarding this incident but there was not luck as we speak the car still with Kuisriver toyota in Cape town western cape please can you assist on this because it affects my uncle and his family very bad and also the first owner Mr Colin is willing to help