Bad service from NMI Toyota Kuils River

20 DAYS LATER AND I STILL DON'T KNOW WHAT IS WRONG WITH OUR LAND CRUISER

Our Toyota Land Cruiser was serviced at NMI Toyota Kuils River on 19 August 2026.

The owner specifically requested that the vehicle be ready by 15:00 and we were assured that it would be. It wasn't.

There were also incorrect contact details on their system/invoice. The service advisor apparently tried to contact us but phoned the wrong number, yet we were made to feel as though the delay was somehow our fault because they could not reach us.

More importantly, we were informed that the Land Cruiser needs to return because a part needs to be replaced, but the part was not available.

Today is 8 September 2026 – 20 days after the service – and I STILL do not know what part needs to be replaced or whether the vehicle is safe to drive in its current condition.

I need very basic but important information:

What part needs to be replaced? What is actually wrong with it? How urgent is the replacement? Is the vehicle safe to drive as it is? Can it safely be driven long distances? When will the part be available? When can the vehicle be booked in for the repair?

After the initial poor experience, I lodged a complaint.

Grant eventually contacted me on 24 August 2026 and advised that he would investigate the matter and come back to me.

It is now 8 September 2026.

That is 15 days since Grant's call, and I have received no feedback, no email, no follow-up call and no answers regarding the vehicle.

The irony is that one of my original complaints was specifically about the lack of communication and follow-up. Unfortunately, the handling of the complaint has demonstrated exactly the same problem.

I previously dealt with Asanda at Toyota Kuils River and received a completely different level of service and communication.

At this point, I am no longer looking for someone to phone me and say they will "look into it". I need NMI Toyota Kuils River to provide an actual answer regarding what part needs replacing and, most importantly, whether this Land Cruiser is safe to drive.

Twenty days after the service, I do not think that is an unreasonable expectation from a Toyota dealership.