Bad service

<p>On 28/12/2016, about 19H00 my son MC Venter was on his way from Underberg KZN to Henley on Klip. At the Mooirivier toll plaza he had problems with his Ford Ranger 2.2. We send out the insurance to load the bakkie on a low bed. They took it to the nearest Ford Dealer Barloworld in Pietermaritzburg. They said it is the Turbo and it need to be replaced. This happen on 101000km. According to them the warranty is out dated by 2months. I asked them why did Ford not send SMS to remind the customer because 120 000km was very far from 101000. They said I must phone in the new year because now everybody is on leave for the Christmas period. My son ask them to fix the Bakkie because he must start working on 10/1/2017. We collect the bakkie on 7/01/2017 and paid 14116.60 towards the turbo. On 10/1/2017 I phoned Marieke at Ford Vanderbiljpark to discuss this matter with her. We always service the bakkie at Vanderbijlpark. She told me that Barloworld was suppose to put in a Goodwill Policy because it was far from 120 000km and the services is up to date and only done at Ford Dealer. I phone Belinda at Barloworld and she agree on that and told me that the Manager - Prunella Naidoo - will phone me back . Up to this date and hour this Prunella did not return one of my calls. Every day I phone and spoke to Belinda. Belinda told me that the Goodwill Policy must be done at Vanderbiljpark because they service te bakkie. I spoke to Marieke and she told me they cant do anything because Barloworld did the Turbo and they receive the payment from my son. I want you to please help me to solve this problem. Prunella was never available, always out or on course. I did gave them a fair change to solve the Goodwill Policy. Marieke is the only one who is willing to help us but she cant do anything. She spoke to Belinda as well about it but still no results. </p>