Bad service

Saturday 9th May I called and ordered an electric Window switch for the driver side door. I spoke to Freddie who said it would be in on Tuesday (12th) and he would call me when it arrives.<br> <br> Tuesday passed and while I was quite busy, I never had any confirmation that it was received. I left it as I figured maybe it was received late.<br> Today (Wednesday) I called and could not get through, I left a message with reception just before 1pm. I called after 1 as well as he may have been on lunch, i left a message that it was urgent and could he call me back asap. At 14:50 I still had heard nothing and phoned again. I got through to Aubrey? in the parts department and asked for Freddie, Aubrey then shouted at Freddie in the background for smoking in the building. Freddie rep**** that all the okes smoke there. Anyway I spoke to Freddie who did not know what I was talking about at first. After repeating a few times that it was the electric window switch, he said he would have to go look if the parts had arrived and could he call me back.<br> <br> I decided I am not paying almost R800 for service like this. I have had a short look and found a spare part being sold for R300. Cheers Freddie.