Bad Customer Service

I would just like to convey my absolute displeasure and disappointment at the customer service I received from Barloworld Toyota Centurion in relation to a quotation for the servicing of my vehicle. After being dispatched to the service department, the person who assisted me on the phone appeared to be agitated from the start of the call. I enquired about the service and was quoted an amount, upon enquiring as to the breakdown of the quotation line by line, I was appalled by the response in a rude an abrupt manner : " I cannot explain the breakdown of the qoutation, I just punch in the vehicle details and this is what I get" . I used the same branch for the previous servicing of my vehicle but I was absolutely gutted and disappointed at the tone and manner which I was adressed. Surely the person could have forwarded the call (or emailed ) to someone suitably qualified to answer my simple question. This was one of the worse cases of bad customer service I have experienced and I will not be seeking the services of Barloworld Toyota Centurion again to service my vehicle.