ATROCIOUS SERVICE

I called today, 23/01/2023 to find something out from their parts department.

The receptionist was quick to answer the call and put me through to their Parts Department. While waiting for someone to answer the call, you are made aware of every single department and their managers ... AND the time they operate in. The Parts Department is open from 07h30 until 17h00 and i called initially at 14h53 and waited for 8 minutes for someone to answer my call. I then cut the call and call back and once again the receptionist was on her toes, I mentioned to her that i waited for nearly 10 min for someone to answer the phone in the parts department after which she apologized profusely and put me through to the parts department again at my request. I waited again for 4 minutes with no one answering the call.

This is supposed to be a prestiges company in a prestiges area. I can only assume that they have enough clientele not to worry about assisting someone calling for parts. What a sad situation. This experience was worse than calling a government department in that when you call a government department you expect unsatisfactory service but you surely, definitely does not expect it from MB