ABYSMAL SERVICE- MERCEDES BENZ UMHLANGA

Abysmal Service- 3 weeks to finish during which 4 received follow up calls after 16 calls made to enquire progress - this includes calls not answered, cut off after holding for 15 minutes and leaving messages. Quote after 1 week. Dealt with Service Provider(who went off sick), then Customer relations, Service Manager, Workshop Mngr- all gave no feedback. Only when went via Dealer Principle did things happen. Advised - further 3 to 4 week delays because Parts have to be ordered from Germany. On Tuesday 8 August when I insisted I need a vehicle they did a "temp" repair. The next day -wow, suddenly the parts arrived and they could do the work. When requested proof of parts /waybill and a written report- the invoice was all they could provide! On collection the Service Provider conveniently wrote out a release so to date no follow up review. I WILL NEVER BUY ANOTHER MERCEDES IN KZN NATAL as they own all the Dealerships.