1 reviews | Active since Jun 2016
What a disappointing and disgusting meal
<p>Ordered meal for my family at Barcelos and when I got home the garlic bread was burnt and the coleslaw was rotten, the cabbage was even grey in color and the chicken looked very dry. I called the manager and was asked to come and get another garlic and coleslaw and I couldn't believe my eyes when I opened the box when I got home the coleslaw was fresh and the garlic bread was fresh and the chicken was freshly made and even had a sauce. It means for you as a customer to have fresh food you basically have to complain first. Wow! I had to spend more petrol going to get a fresh garlic roll and a fresh coleslaw and only to get sorry.. learnt a very valuable lesson from Barcelos today.. complain first to get a proper meal.</p>
Good Afternoon Pearl,
Thank you for taking the time to inform us of your unfortunate experience.
One of our Operations Team members will be in contact with you and the Franchisee and we trust that your complaint has been addressed to your expectation.
We would appreciate your further feedback if possible. Thanking you in advance.
Kind regards
The Barcelos Team
www.barcelos.co.za
Customer Care SMS Line - SMS "Barcelos" & your comments to 34813
Good Afternoon Pearl,
Thank you for taking the time to inform us of your unfortunate experience.
One of our Operations Team members will be in contact with you and the Franchisee and we trust that your complaint has been addressed to your expectation.
We would appreciate your further feedback if possible. Thanking you in advance.
Kind regards
The Barcelos Team
www.barcelos.co.za
Customer Care SMS Line - SMS "Barcelos" & your comments to 34813
