1 reviews | Active since Dec 2016
Very upset
<p>Its gone over 4 to 5 months now that barcelos in broadway durban north,has been up to ****,for the past 4 to 5 months theres no driver or theres no bike its always excuses always im a regular customer who always orders a super family pack and extras,if not everyday its always every weekend,and the people who answer the phone always say that by this week they will have a driver,if this week is gone over 5 months then when will this week come?if you can not satisfy your customers close down or let someone else take over,because I do believe that the store was bought from someone else,the previous owner never disappointed me when it came to having my food delivered,to barcelos you lost a loyal customer thank you for your poor service</p>
Dear Andre,
Thank you for making the efforts to make contact with us and sharing your experience with us.
We rely on customer experience's and feedback which help us highlight areas of weakness which we truly appreciate. We furthermore thank you and apologise for this for any frustration and/or disappointment which this has caused.
Our Operations Team members have been informed of this incident and in turn have been in contact with the store. We believe that the store has since made contact with you and given you feedback that, in the interest of customer service, they have needed to temporarily suspend deliveries whilst we investigate an alternate delivery solution before reinstating this service.
Please accept our apologies again also wishing you and your family a Prosperous New Year.
Warm regards
The Barcelos Team
www.barcelos.co.za
Customer Care SMS Line - SMS "Barcelos" & your comments to 34813
Dear Andre,
Thank you for making the efforts to make contact with us and sharing your experience with us.
We rely on customer experience's and feedback which help us highlight areas of weakness which we truly appreciate. We furthermore thank you and apologise for this for any frustration and/or disappointment which this has caused.
Our Operations Team members have been informed of this incident and in turn have been in contact with the store. We believe that the store has since made contact with you and given you feedback that, in the interest of customer service, they have needed to temporarily suspend deliveries whilst we investigate an alternate delivery solution before reinstating this service.
Please accept our apologies again also wishing you and your family a Prosperous New Year.
Warm regards
The Barcelos Team
www.barcelos.co.za
Customer Care SMS Line - SMS "Barcelos" & your comments to 34813