Unhelpful, rude, frustrating service and refusal for refund on undeliver meal.

I had the worst experience with Barcelo's Sunnyside on Sunday 11/10/2020. I ordered a meal at 6:51pm last night from Barchelo's Sunnyside. The order was confirmed and the money deducted off my account. When the order was ready (7:50pm) the driver collected however the app tracker showed that he was in Vereeniging for some reason. I reached out to the driver to confirm if he had the correct address. He said it showed the delivery address is 124km away. We are 4.9km from the Sunnyside Barchelo's. I attempted to call the driver but his phone kept going to voicemail. I then texted with him again and by this time the map was correct and it showed the driver as 8 mins away. For the next hour the driver did not move and never delivered our order. I tried cancelled the order by calling Sunnyside Barcelo's and they said they are unable to refund my order and that I would need to speak to Uber Eats, even though the UberEats app specifically says that once an order has been finalised they can no longer cancel and the refund must happen with the partner (In this case Barcelo's) They we're exceptionally rude and unhelpful. I have been sending email and messages via the UberEats app help section ever since. I tried calling Uber Eats with zero success. Saying that I am frustrated and upset is the understatement of the century! Could a representative please contact me to resolve this and give me my money back.